Customer service is key to any small business be it web, email or WhatsApp. We do our very best to respond promptly and efficiently to all inquiries and orders, especially if things sometimes go awry through no fault of our own!

Sending orders overseas can be a challenge at times due to myriad rules and red tape, and so we were thrilled to receive this fabulous message from Sarena in France:

"Doing business with Helen has been a blessing since we moved here in 2020, with seamless processing of my orders despite the re-location and distance. Most recently I placed an order online on a Sunday, and by Wednesday received notification that the parcel (pictured) had passed through Customs and would be delivered by Friday (providing customs duty had been paid - which it was!).

"All in all a very satisfying and rapid turnaround. I take my hat off to Helen and her team... a marvellous job well done, as usual."

#customerservice #customerservicematters #awardwinning #customercomesfirst

This week radio and print media have started to talk about that sense of dread which affects some people as the nights draw in and the clocks go back.

Known as Seasonal Affective Disorder (SAD) this feeling ranges from the 'winter blues', wanting to hide away when it's cold and grey outside, right through to a genuine form of depression which can be truly debilitating.

Helen sees this in her clinic when clients complain of lethargy, persistent low mood, joint and muscle pain and difficulty in concentration... common SAD symptoms. Her advice reflects that of medics who recommend:
- walking outdoors to benefit from natural light (even on a grey day!) and exercise
- eat balanced meals rather than reaching for carb-heavy comfort foods
- keep warm with hot drinks, hot bath and thermal clothing
- maintain social activities despite the inclination to hibernate

For more information please read Helen's blog 'Light is a Right' and share your tips on how to overcome this seasonal affliction https://www.bowensuppliesbyhelen.com/blog/

Photo: A Balanced Body With Bowen